.告別婆娑

《中英對照讀新聞》M&S customer gets a smiley dinosaur drawing as ’compensation’ 瑪莎百貨顧客收到微笑恐龍畫當做「補償」

◎管淑平

It’s not exactly the most conventional way to compensate a disgruntled shopper. But a prankster’s faith in Marks & Spencer was restored by a member of staff’s sense of humour.

這不完全是補償不滿購物者的最慣有方式。但是瑪莎百貨一名員工的幽默感，重建一位愛開玩笑人士對這家店的信心。

Bill Bennett had written to M&S asking for a refund after he was mistakenly charged £3.00 for a £1.90 salmon sandwich at an M&S store.

比爾．班奈特在M&S買一份售價1.90英鎊的鮭魚三明治，被誤收3英鎊後，寫信要求M&S退錢。

He was promised a £5 voucher as compensation, but when it failed to arrive he wrote again and asked for “a hand-drawn picture of a smiley dinosaur” to cover the inconvenience.

他獲得對方承諾提供一張5英鎊抵用券作為補償，但是禮券沒寄來，他又寫信去，要求一張「手繪的微笑恐龍畫」，補償此事造成的不便。

Bennett reckoned without customer adviser Steve Jones complied with his request and sent him a £5 voucher, the sketch and included a note that read： ’Unfortunately art was never my strong point, but I hope you will appreciate it.’

班奈特沒想到，客服專員史帝夫．瓊斯依照他的要求，寄給他一張5英鎊抵用券、素描，還附上一張短信寫著︰「遺憾地，藝術並非我的強項，但是我希望你會欣賞它。」

Mr Bennett said： ’It’s awesome – the best customer service I’ve ever seen.’

班奈特說，「太讚了，是我看過最棒的客服。」

The store manager Stacy Skinner said： ’Here at M&S, we’re always going the extra mile to make our customers happy, even when requests may be out of the ordinary.’

店經理史基納說，「在瑪莎，我們一向會多努力一點，以讓我們的客戶滿意，就算是也許不尋常的要求。」

新聞辭典

comply with：動詞片語，依照、遵從。例句：Please comply with your trainers’ instructions and act accordingly. （請依照你們訓練員的指導，並照著做。）

reckon：動詞，認為、料想、列入考慮。例句：I reckon that you should attend his wedding.（我認為你應該出席他的婚禮。）

go the extra mile：動詞片語，額外多努力、付出一點、不辭辛苦。例句：He’s always willing to go the extra mile to win a deal.（他總是願意多努力一點來爭取到生意。）